Terms & Conditions

Last updated: September 16, 2026

These Terms & Conditions ("Terms") govern your access to and use of My Cargo Agent (the "Service"). By registering for an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. The Service

My Cargo Agent is a freight management platform that provides shipment tracking, pricing, invoicing, documentation, and customer management tools for freight forwarders.

2. Account Registration

You must provide accurate and complete information when registering for an account and are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must be authorised to act on behalf of your business when creating an account.

3. Subscription Plans, Billing & Cancellation

Certain features of the Service require a paid subscription. Subscription fees are billed in advance on a recurring basis as described on our pricing page at the time of purchase. Payments are processed securely by Stripe. You may upgrade, downgrade, or cancel your subscription at any time from your account settings; cancellation takes effect at the end of the then-current billing period unless stated otherwise. Fees already paid are non-refundable except where required by law.

4. Acceptable Use

You agree not to use the Service to: violate any applicable law or regulation; upload or transmit unlawful, infringing, or harmful content; attempt to gain unauthorised access to the Service or other users' data; interfere with or disrupt the integrity or performance of the Service; or use the Service to send unsolicited communications.

5. Your Data and Customer Information

As a freight forwarder using My Cargo Agent, you are responsible for the accuracy of the shipment, invoicing, and customer data you enter into the platform, and for having a lawful basis to process any personal data about your own customers that you upload. Our handling of personal data is described in our Privacy Policy.

6. Intellectual Property

My Cargo Agent, including its software, design, and branding, is owned by us or our licensors and is protected by intellectual property laws. Nothing in these Terms grants you any right to use our trademarks or branding without our prior written consent, other than to the extent needed to use the Service as intended.

7. Third-Party Services

The Service integrates with third-party providers (for example, payment processing and SMS/email delivery) to operate certain features. We are not responsible for the acts or omissions of independent third-party providers, though we select providers we consider reputable.

8. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.

9. Limitation of Liability

To the fullest extent permitted by law, My Cargo Agent shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business arising out of or relating to your use of the Service.

10. Termination

We may suspend or terminate your access to the Service if you breach these Terms or if your subscription lapses. You may stop using the Service and close your account at any time. Provisions of these Terms that by their nature should survive termination will continue to apply.

11. Changes to These Terms

We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above, and continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

12. Contact Us

If you have questions about these Terms, please contact us at support@mycargoagent.com.