Privacy Policy
Last updated: September 16, 2026
This Privacy Policy explains how My Cargo Agent ("we", "us", "our") collects, uses, shares and protects personal data when you visit this website, register for an account, or use our freight management platform.
1. Information We Collect
We collect the following categories of information:
- Account data — name, email address, phone number, company details and password when you register for or use My Cargo Agent.
- Shipment and customer data — information that freight forwarders using our platform enter about their own shipments and customers, in order to provide the service.
- Payment data — subscription payments are processed by Stripe; we do not store your full card details on our own servers.
- Usage and cookie data — information about how you use this website, collected via cookies and similar technologies (see Section 4).
- Communications — messages you send us via email, contact forms, or support channels.
2. How We Use Your Information
We use personal data to: provide and maintain the My Cargo Agent platform; process registrations and subscription payments; send transactional emails and SMS (e.g. shipment updates, invoices, account notices); respond to support requests; improve and secure our website and services; and comply with legal obligations.
3. Legal Basis for Processing
Where the UK/EU GDPR applies, we rely on one or more of the following legal bases: performance of a contract with you, our legitimate interests in operating and improving our service, your consent (for example, for non-essential cookies), and compliance with a legal obligation.
4. Cookies
We use strictly necessary cookies to run this website, and — only with your consent — analytics cookies to understand how visitors use our site. You can accept, reject, or customise non-essential cookies at any time via the cookie banner, or by clicking "Cookie Settings" in the footer of this page.
5. Sharing Your Information
We do not sell personal data. We share information with trusted third-party service providers who help us operate the platform, including payment processing (Stripe), SMS delivery, email/SMTP delivery, and hosting infrastructure. These providers are only permitted to use your data to perform services on our behalf.
6. Data Retention
We retain personal data for as long as your account is active, or as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data as described in Section 8.
7. International Transfers
Where personal data is transferred outside your country of residence, we take steps to ensure it receives an adequate level of protection, consistent with applicable data protection law.
8. Your Rights
Subject to applicable law, you may have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure of your data; restrict or object to certain processing; request a portable copy of your data; and withdraw consent at any time where processing is based on consent. You also have the right to lodge a complaint with your local data protection authority.
To exercise any of these rights, contact us using the details in Section 11.
9. Children's Privacy
My Cargo Agent is intended for business use and is not directed at children. We do not knowingly collect personal data from children.
10. Security
We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at support@mycargoagent.com.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.